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March 24, 2021

Understanding the Key Positions in a Successful Dental Team

In New Zealand, the Dental Council NZ is a regulatory authority established to define and oversee practitioners in the Dental workfroce. The key roles and responsibilities in any Dental Practice are the Oral Health Staff including Dentists, Oral Health Therapist, and Hygenist, Practice Mangement Staff, including Practice Managers and Practice Receptionists, and Dental Technicians.

Ensuring the oral health of the nation and providing comprehensive patient care requires a dedicated team of professionals, each playing a critical role in the team. Whether you're directly treating patients or supporting those who do, it is invaluable to understand the requirements of your role aswell as how your contribution impacts the rest of the team.

In this article we will look at the key roles within a clinical Dental team:

Oral Health Practitioners:

Dentist

Dentists are the primary care providers in a dental clinic, overseeing all aspects of patient oral health. Their defined duties for a Dentist include:

- Diagnosing and treating dental conditions, from cavities to gum disease.

- Performing complex procedures, such as root canals, extractions, and dental surgeries.

- Developing treatment plans and coordinating with other dental professionals.

- Educating patients on maintaining oral health and preventive measures.

- Staying updated with the latest advancements in dental technology and treatments.

Dentists ensure comprehensive care, addressing both immediate dental issues and long-term health.

Dental Hygienist

Dental hygienists are pivotal in preventive oral healthcare.  Dentists handle diagnoses and treatments, while dental hygienists focus on cleaning and prevention. Their primary responsibilities include:

- Conducting patient assessments and recording dental histories.

- Performing routine cleanings and polishing teeth.

- Educating patients on oral hygiene practices, such as proper brushing and flossing techniques.

- Applying fluoride treatments and sealants to protect teeth.

- Assisting in the early detection of oral diseases by examining gums and teeth.

Dental hygienists work closely with dentists to ensure patients maintain optimal oral health and prevent future dental issues.

Dental Nurse

Dental nurses provide essential support within the clinic, ensuring smooth operations and patient comfort. Their duties involve:

- Preparing the dental surgery for each patient and assisting during procedures.

- Sterilizing instruments and ensuring all equipment is in working order.

- Managing patient records and scheduling appointments.

- Offering reassurance and support to anxious patients.

- Handling administrative tasks and maintaining the cleanliness of the clinic.

Their role is crucial in creating an efficient, welcoming environment for both patients and dental professionals.

Dental Therapist

Dental therapists play a versatile role, often combining aspects of dental hygiene and basic dental treatment. They are responsible for:

- Conducting dental examinations and providing preventive care.

- Performing routine restorative procedures, such as fillings and extractions.

- Educating patients, especially children, on oral health and preventive practices.

- Applying fluoride treatments and fissure sealants.

- Working in various settings, including schools and community health centers, to reach underserved populations.

Their work is vital in expanding access to dental care and improving overall community health.

Management of Office:

Dental Receptionist

Dental receptionists are the first point of contact for patients, ensuring a smooth and welcoming experience. Their responsibilities include:

  •  Greeting patients and making them feel welcome.
  •  Scheduling appointments and managing the clinic's calendar.
  •  Handling patient inquiries both in person and over the phone.
  •  Managing patient records, including updating information and processing insurance claims.
  •  Coordinating with dental staff to ensure appointments run smoothly.
  •  Assisting with administrative tasks, such as billing and payment processing.

Their role is essential in maintaining an organized clinic environment and ensuring excellent patient service from the moment a patient walks through the door.

Back of Office:

Dental Technician

Dental technicians work behind the scenes to create and repair dental appliances. Their responsibilities include:

- Designing and constructing dentures, crowns, bridges, and orthodontic devices based on dental prescriptions.

- Using various materials and techniques to produce custom-fitted appliances.

- Collaborating with dentists to ensure appliances meet patient needs and specifications.

- Repairing and adjusting existing dental devices.

Their expertise ensures that patients receive high-quality, functional dental restorations.

Regulations in the New Zealand Dental Industry

In New Zealand, the Dental Council NZ is a regulatory authority established by the Health Practitioners Competence Assurance Act 2003 (the Act).

The primary purpose of DCNZ is to protect the health and safety of the public by making sure that oral health practitioners are competent and fit to practise. Additionally, the DCNZ also sets, monitors, and accredits oral health programmes for Dental Professions. The DCNZ also sets the scopes of practice for Oral Health Practitioners.

More Reading and Resources for the Dental Industry:

Council’s statutory functions are set out in section 118 of the Act.

Health Practitioners Competence Assurance Act 2003